Need help with Blossomy? Whether you have a question, spotted a bug, or need to manage your account — we'd love to hear from you.
General Questions
How do I add a plant?
Tap the + button on the Plants tab, enter your plant's name and watering schedule, and save. Your plant will appear in your collection immediately.
How do watering reminders work?
Blossomy schedules one daily notification grouping all plants that need water that day. You can adjust the reminder time in your Profile settings.
Can I use Blossomy without an account?
An account is required to sync your data across devices. Your data is stored securely in the cloud and linked to your account.
How do I mark a plant as watered?
Open the plant's detail screen and tap the water drop button, or use the quick-action on the Schedule tab.
Technical Issues
Notifications aren't appearing
Check that notifications are enabled for Blossomy in your device settings. You can also verify your reminder time is set correctly in the Profile tab. If reminders still don't appear, try toggling them off and back on in the app.
My plant data isn't syncing
Ensure you have an active internet connection and are signed in to your account. Try closing and reopening the app. If the problem persists, contact us at mobile_forge_apps@protonmail.com.
The app crashed or froze
Force-close the app and reopen it. If the issue repeats, please email us with a description of what you were doing and your device model and OS version.
Subscription Support
How do I manage my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). To cancel, update payment details, or view billing history, visit your platform's subscription management page.
I was charged but my subscription isn't active
First, try restoring purchases: go to Profile → Subscription → Restore Purchases. If that doesn't resolve the issue, contact us at mobile_forge_apps@protonmail.com with your order confirmation.
Data Deletion Requests
How do I delete my account and data?
The fastest way is directly in the app: go to Profile → Delete Account. This immediately and permanently deletes your account, plants, watering history, and uploaded photos.
If you cannot access the app, email mobile_forge_apps@protonmail.com with the subject line "Account Deletion Request" and the email address linked to your account. We will process your request within 30 days.
Don't see what you're looking for? We read every message and are happy to help. Reach out any time at mobile_forge_apps@protonmail.com — your plants (and we) appreciate it.